Returns & Exchanges

At Go Hardware, we stand behind the quality of our tools and fixtures. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 30 days for a full refund or exchange.

1

Initiate Your Request

Log into your account and select the order containing the hardware you wish to return to generate a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the items in their original packaging, ensuring all screws, brackets, and instruction manuals are included to avoid restocking fees.

3

Label and Ship

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our warehouse team verifies the condition of the returned hardware, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing